An order should not live in too many places
When store, website and chat channels all take orders, inventory and status can drift quickly. POS and omnichannel need one workflow for inventory, payment, fulfillment and reporting.
Do not ignore leads and after-sales care
Website orders can create new CRM customers, trigger care reminders or notify sales for follow-up. POS is not just checkout; it is part of the customer system.
Reports should reflect real operations
Dashboards should answer practical questions: which channel creates orders, which SKU is low, which payment failed, which order is pending and where the team is slowed down.
